Return & Refund Policy

Return & Refund Policy

Last Updated: 13 November 2026

At BargainTrue, customer satisfaction is important to us. We want you to enjoy shopping with confidence. If you receive a damaged, defective, incorrect or incomplete product, we're here to help.

Please read our Return & Refund Policy carefully before placing an order.

1. Return Eligibility

Customers may request a return or replacement in the following situations:

  • The product arrives damaged.

  • The product is defective or not functioning properly.

  • You receive an incorrect product.

  • Your order contains missing items.

  • The product received is significantly different from its listed description.

To qualify for a return or replacement, customers must report the issue within 7 days of receiving the product.

2. Conditions for Returns

To process a return request:

  • The product should be in its original condition.

  • Original packaging, accessories and included components should be retained.

  • Customers may be required to provide photographs or videos showing the issue.

  • Proof of purchase or order number must be provided.

Products showing damage caused by misuse, accidental handling or unauthorised modifications may not qualify for a return, subject to applicable consumer rights.

3. Non-Returnable Products

Certain products may not be eligible for return unless they are defective, damaged, incorrect or otherwise covered by applicable law.

These may include:

  • Personal care and hygiene products.

  • Products that have been used or altered.

  • Products damaged due to improper handling by the customer.

  • Products specifically identified as non-returnable before purchase, where legally permitted.

Nothing in this section limits any mandatory consumer rights.

4. How to Request a Return

To request a return or replacement:

  1. Contact our customer support team.

  2. Provide your order number and registered contact details.

  3. Explain the reason for your return request.

  4. Share photographs or videos if the product is damaged or defective.

  5. Wait for our support team to review your request and provide return instructions.

Please do not send products back without receiving return instructions.

5. Refund Policy

Once your return request is approved and the returned product or reported issue has been verified, an eligible refund will be initiated.

Refunds will generally be processed through the original payment method.

The time required for the amount to appear in your account may depend on your bank or payment provider.

If a refund is approved but not received within the expected processing period, please contact us.

6. Replacement Policy

Depending on product availability, we may offer a replacement instead of a refund for eligible damaged, defective or incorrectly delivered products.

If a replacement is unavailable, we may provide an eligible refund.

7. Order Cancellation

Customers may request cancellation before an order is dispatched.

Once an order has been shipped, cancellation may not be possible.

If we cancel a prepaid order, the eligible refund will be initiated through the original payment method.

8. Return Shipping Charges

If a return is approved because the product is damaged, defective, incorrect or incomplete, BargainTrue will arrange an appropriate return solution in accordance with applicable consumer laws.

For other approved returns, shipping charges, if any, will be communicated before the return is processed.

9. Damaged or Missing Products

Please inspect your order after delivery.

If your product arrives damaged or an item is missing, contact us within 48 hours of delivery where possible.

Please provide photographs or an unboxing video if available to help us investigate the issue.

The absence of an unboxing video alone will not automatically invalidate a legitimate consumer complaint or statutory right.

10. Cash on Delivery Orders

For Cash on Delivery orders, approved refunds may be processed through a mutually agreed available refund method.

Additional details may be requested to verify the order and process the refund.

11. Contact Us

For return, replacement, cancellation or refund requests, contact:

Business Name: BargainTrue

Website: https://bargaintrue.store

Email: [Insert Your Support Email]

Contact Number: [Insert Your Phone Number]

Business Address: [Insert Your Registered Business Address]

We aim to respond to customer enquiries as soon as reasonably possible.

BargainTrue – Smart Shopping. Better Living.

Thank you for shopping with us!